PrivacyPolicy

Uniqwear (Pty) Ltd ("Uniqwear", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website at uniqwear.co.za or use our services.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and the Electronic Communications and Transactions Act 25 of 2002 (ECTA) of the Republic of South Africa.

We may collect the following categories of personal information:

• Identity information: full name, company name, and job title.
• Contact information: email address, phone number, and physical or delivery address.
• Order information: products purchased, quantities, order history, and payment details (processed securely by our payment provider).
• Quote and enquiry information: details submitted through our quote request and contact forms, including product category, quantity range, and message content.
• Technical information: IP address, browser type, device type, and browsing behaviour on our website collected via cookies and similar technologies.

We use your personal information for the following purposes:

• Processing and fulfilling orders and quote requests.
• Communicating with you about your orders, enquiries, or account.
• Improving our website, products, and services.
• Sending marketing communications (only with your consent; you may opt out at any time).
• Complying with legal obligations under South African law.
• Preventing fraud and ensuring the security of our platform.

Under POPIA, we process your personal information based on one or more of the following lawful grounds:

• Your consent (e.g., subscribing to marketing emails).
• Performance of a contract (e.g., fulfilling an order).
• Compliance with a legal obligation.
• Our legitimate interests (e.g., improving our services), provided your rights are not overridden.

We do not sell your personal information. We may share your data with the following third parties, only as necessary:

• Payment processors: to securely process transactions (e.g., Shopify Payments).
• Courier and logistics partners: to deliver your orders within South Africa.
• Email service providers: to send transactional and marketing communications.
• Analytics providers: to understand website usage and improve our services.
• Legal authorities: where required by law or to protect our legal rights.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by South African law. Order records are retained for a minimum of five (5) years for tax and accounting purposes in accordance with the Tax Administration Act.

As a data subject under the Protection of Personal Information Act, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Object to the processing of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the Information Regulator of South Africa (inforegulator.org.za).

To exercise any of these rights, please contact us at info@uniqwear.co.za.

Our website uses cookies and similar technologies to enhance your experience, analyse traffic, and support core functionality (e.g., shopping cart). You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All transactions are processed over encrypted connections (SSL/TLS). However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact us:

• Email: info@uniqwear.co.za
• Phone: +27 XX XXX XXXX
• Address: Johannesburg, South Africa